Telkom /Huawei

I've been to the Telkom store in Mooirivier Mall today and spoke to to manager who says the phone is in the store must be sent to Huawei again. The phone has been at the store since the 9th January 2026. There is a area manager there as well. Are they waiting on my warranty to end before this situation gets sorted out. I'm paying for a handset which I haven't had since the 3rd November 2025. It's now the third time it's going in for repairs. Why don't they replace it with a new handset. I'm going to stop my debit order due very bad service from Telkom and not recommend anyone to buy Huawei products. Up until now nobody calls you to let you what the outcome is. I've been paying since November 2025 till today for a handset I do not have. Now there's a issue with the IMEI number. I would like this matter to be resolved immediately. Nobody takes responsibility at Telkom or Huawei that is such disgusting service.