TELKOM HUAIWEI FAIL

I recently got a new Huawei phone on contract from Telkom. But, I still am unable to use this new Huawei phone.. Obviously the phone part works, but I cannot access Gmail or Google maps or anything I used to use on my old Huawei. The super - friendly staff at Telkom's Waterfont Branch where I got the new phone, were very helpful in trying to sort the problems out. However, it never ended up working. The Telkom staff member couldn't get Uber to work (because Google Maps didn't work) So the staff member even had to call an Uber for me. He said I should come back the next day and he would help to fix it further. However he still could not get it to work the next day. I then went to Telkom in the new Table Bay shopping centre to ask if they maybe had a better technician or Huawei rep that knew more and could possibly help me to make it work, but they could also not help me to make it work. So, ever since then I just took the Sim out of the new phone and put it back into my old phone as I needed to find places on Google maps and use Uber. . So, ever since then I have continued using my old phone. I would like to know if Telkom would in any way help me with this problem. I cannot continue to pay for a brand new phone which basically can't do any of the things I use a phone for. They should warn people that the new Huawei would would probably not work for most people. TELKOM should really advise their staff to NOT sell a new Huawei if the client uses apps like Google Maps, Uber & Gmail on their old phones. I am sitting with a brand new dud now. It's locked in my safe. Please, if anyone has any advice for me or if Telkom could contact me and help me with this problem I would really appreciate it.