Telkom hostmaster has no care for clients

Telkom Hostmaster department has very very poor customer service, We have app**** for a domain name, fill in the requested document and supp**** them with all the requested information they needed for the application. Once we gave them the information they went silent. They do not reply to our email and the call centre offer no help with feedback, We requested feedback on the 29 June 2018 ( 12 days no reply/feedback), 02 July 2018 ( 9 days no reply/feedback), 03 July 2018 ( 8 Days no reply/feedback), called the call centre on the 04 July 2018 ( after sitting on the fone for more than 3 hours trying to get help) the consultant advised to send an email to ********** ( 7 Days no reply/feedback ) , sent another email on the 09 July 2018 to ********** ( 2 days no reply/feedback), We sent our application on the 18 June 2018 last correspondents was on the 28 June 2018, We needed the domain to be up and running by 02 July 2018, But Telkom has failed and cant or will not provide us there clients with feedback and due to the lack of customer service we have lost business and added more cost and time to our business