Telkom Hostage ADSL Cancellation

It seems like Telkom is holding me hostage. Since October 2018. I have struggled to make changes to my ADSL, I have spoken to many many many operators and spent many of my hours holding the line. Getting nowhere. I then decided I will cancel my ADSL accounts, due to lack of service and technical errors on their systems.

Now I cant get my telkom cancelled. I was told the adsl would be cancelled on the 4th of February. I phoned on the 5th to confirm. The operator then tells me that the cancellations are still pending and not showing on the system as completed yet.

Although the internet is off, so I am being billed for a service they wont cancel or refuse to cancel, or don't know how to cancel.

If I get billed for February, I WONT PAY!