Telkom Horror Story to try move a Line

<p>I logged an online request to have my adsl and landline moved in early Feb. I received a reference number on an sms and that was that. Never heard from Telkom again. I try to call, I am on hold for 30 - 45 minutes with no one taking my call. I eventually get through today.... after 2 months just to be told that "someone" canceled my order with "no explanation". Zanele who assisted me said she doesnt know what to do and that it would be risky to try request my line moving again. She even suggested maybe I cancel my line. I asked to speak to someone who will be able to assist me, was told to hold, waited and waited and then got cut off with a lady in the background asking - "what should I say?"........</p> <p>So, in actual fact I do feel like canceling my line seeing I have been paying for a service for two months which I have not received, including paying for my Internet Service Provider which in turn I can not use as I dont have a line.......</p> <p>Is this how you go about your business?</p>