Telkom horror

On 2018.04.10 my wife e-mailed a cancellation request to Telkom at ********** The information center at Cape Gate told us that the cancellation would take no more than 31 days. On inquiring at the same information center on 2018.05.18 why the service had not been terminated after trying to contact Telkom several times at the stated e-mail address it turns out the e-mail address no longer exists. After spending 75 minutes with a service consultant I was finally informed that a new termination request had been sent to the appropriate Telkom department. Cancellation time - another 30 days! Even the reference number on the bill has apparently been changed. Some service! In the meantime the customer pays for a service that is not wanted'