Telkom Horror

<p>I went into Telkom Mall @Carnival last week to get a contract for 2 new cellular devices. Everything was processed I received the devices, I got home and found it not suitable. I immediately (on the same day) returned to the store and was informed that it could not be exchanged due to the fact that the packaging had been opened. I did NOT open the packaging it was done by the consultant in the store. I am entitled to a 7 day cooling off period and was informed that this does not apply due to the this fact. My question now is...how am I being penaslised for the consultant opening up the packaging? I cannot at all be penalised for this. My family is long standing Telkom customers we've had multiple contracts with Telkom despite the fact that we have had endless problems with service delivery. Which CEO will finally become the ULTIMATE gamechanger pertaining to customer service within this organization? Why is it that customer service is the least of Tellom 's concern? Why must we ALWAYS in more ways than one be brought to our knees? Why is it that well paying customers are being treated with such cruelty and a nonchalantly. Please urgently assist with this upsetting situation that could have easily be resolved. I have been told that a case has been logged biut when I called 180 to query no one could find the query snywhere . What does this say about the Telkom employee that assisted me along with their superior??? That amounts to complete and utter disrespect. I cannot fathom why it is so difficult to deliver at the least acceptable service. I am close to tears writing this review, almost heartbroken, heavily dismayed, zi don't know which way to go. Please help me right this wrong. I just want different devices. Whether I was present when the boxes were opened or not is irrelevant, mainly because I was not informed that this will nullify the cooling off period. GREAT Emphasis was supposed to have been placed on that. Do not punish me for the mistake of the employees. </p>