MM
Mamafa M

1 reviews | Active since Mar 2017

27 Mar 2017, 11:01

TELKOM HORROR

<p>We had an agreement that they debit on the 25th of everymonth R99 for Wifi Router which is a 24 months contract but i was treated unfairly because in February they decided to debit on the 27th and there was no money in the Account and now i am told they penalised me triple the amoun i have to pay them close to R400. And their reasons are not valid because they can not penalize me that much when its not even my fault that they decided not to debit on the agreed date.</p>

0
Replies (3)
Telkom
Telkom's reply27 Mar 2017, 13:19
Official

Good day

Thank you for making contact with us. Please also send us a private reply or e-mail with your ID number for our team to assist.

E-mail address: ***
Subject line: AI***

We apologise for any inconvenience caused.

Regards,
Moenieb.
Telkom Social Media Team.

Best regards,

MM
Mamafa M's update27 Mar 2017, 13:27
Reviewer Update

Id no: ***

Contact no: ***

Thanks for getting back to me. Hope this matter will be resolved as soon as possible.

Telkom
Telkom's reply28 Mar 2017, 11:44
Official

Good day Mamafa ,

Your query has been logged and sent to our Accounts Team for assistance, case number ***3.

We apologize for any inconvenience caused.

Regards,

Busi

Telkom Social Media Team

Best regards,