Telkom - horrific service

Call centre support for Telkom is shocking. I have been sent from pillar to post to sort out my billing / account query. I have run out of data (reached my soft cap) on my Fibre line and opted to purchase data via the telkom website. It has not been loaded to my account and neither technical or accounts department call assist in allocating the data purchased to my account. Was thinking of upgrading my account, however with this kind of service I cant wait for the contract to expire. Its time you pull up your socks and assist your clients.