TELKOM HORRIFIC SERVICE

I HAVE BEEN HAVING ISSUES WITH TELKOM REGARDING MY UPGRADE AND NOW MY CANCELLATION INCLUDING THE OVER CHARGING.TELKOM IS ALWAYS ABOUT EXCELLENT CUSTOMER SERVICE BUT THEY ARE NO WAY NEAR.,I HAVE LOGGED A CASE ON THE 30/11/2015 TO DATE HAVE NO RESPONSE REGARDING THIS CASE.I HAVE CALLED NUMEROUS TIMES A SPOKE TO *********** AGENTS AND MANAGERS.BRENDA JACKUDO A MANAGER TOOK MY CALL AND PROMISE TO PROVIDE FEEDBACK AND STILL NO RESPONSE.I CALLED IN YESTERDAY AND SPOKE TO A NCOBILE WHO ADVISED ME THAT THERE MANAGER LUNGELO ZIKHALI WAS GOING TO RETURN MY CALL WHICH WAS FALSE AS WELL.I NEED GUGU KHUMALO TO LOOK INTO THIS AS SHE THE AREA MANAGER OF TELKOM AND I AM SURE THE STAFF LEAD BY EXAMPLES.I WILL BE GOING TO WENDY AND THE PRESS IF I DONT GET MY BILLING SORTED OUT URGENTLY...