Telkom horrid service and scheduling mess!!

I placed an order on the 24th of July with Telkom for LTE Wi-Fi setup/installation. Couple of days later I was informed that a technician will be coming to my house on the 6th of August to do the setup. No one came, I called Telkom later that day and they informed me that there must have been a mistake, no technician was assigned the request yet. I had to be home all day for that day for absolutely nothing as they were unable to confirm the time when the person would be coming through.

On the 14th of August I an email from Telkom (signed by Trisha: Senior Associate) stating that the installation was scheduled for the 18th. Also received an SMS to confirm the booking. No one showed up again nor did anyone call me to reschedule. Someone called me yesterday from *** and confirmed that a technician will be coming through today, I called the number again today to follow up and it keeps getting dropped. Also called 10213 and that is pretty much useless as they do not answer, the online chat system is of no use as they claim they cannot assist with sales.

This is the second time now that I am told someone will be coming and no one pitches nor do they bother to inform me of any changes. Please understand that I am not home during the day, if I am told a technician is coming through the I need to make plans to be home all day or ask a friend to go to the house for the day, this is an inconvenience for no reason!

The service is really appalling to say the least!