Telkom Horrible Service to Client's

Telkom is a terrible service provider. We've been getting download and upload speeds of 1mbps or lower from the 1st of the month, today is the 9th and still no change. We have the uncapped contract sim only package at R849 a month which is on my wife's name. My wife called in on Wednesday the 3rd of March and put in a complaint about our almost non existent, slow internet. She spoke to a consultant by the name of Confidence who didn't make us feel confident at all. She kept asking us to run speed tests back and forth, without actually suggesting that we reset the router. I was the one who had to ask her if she isn't supposed to ask the client to reset their router to see if it fixes the problem (as I have done this before more than once) and that is when she said yes sometimes they tell the client to do that and sometimes they don't. She didn't seem quite sure on how to do her job at all. She said she would log a query and sms a query/case number to my wife and the sms never came through, up until today. We can't work or stream any shows that we like because we are supposed to be getting 10mbps from the 1st of the month, which never arrived because we're getting 1mbps.Furthermore, Telkom adds an amount of R7.00 or so to our bill without informing us of this, and the reason on the bill is for ''CLI'' why would we need CLI when we don't make calls from the sim, as it stays in the router only. Telkom are horrible and I would never recommend Telkom to anybody again. Would rather try MTN.