Telkom Horrible Service

Telkom has the worst customer service ever!! Last week Sunday 13/02/2022, Telkom disconnected my line. When I called the customer care line; they say I’m in arrears. Upon further investigation on their system, it shows the payment they’re talking about was actually debited from my account on 25/02/2022. They say payment reflects but is not allocated. I have spoken to more than 5 Telkom customer agents; they kept on escalating the issue to their team leaders and collections. I even sent my banking statement to one of the social media agents; and saw payment did reflect. I was advised this would take 24hrs. Till this day; my line is still blocked. I keep on calling and nothing happens. We use the line for working and studying from home. This meant I have to buy data from my own pocket yet I’m paying Telkom every month on time. I’m very annoyed. I would never recommend anyone use Telkom. They might have nice deals but their customer service is literal hell!! The pits!!