Telkom - Horrible Service!

Telkom advertised a wi-fi package special with a 3 month free period. We took the package at the end of June 2020 and selected the debit order option. We were debited on the first month, did not receive the 3 free months and are being told our line is suspended because we did not pay, "but it's debit order". The consultants don't know the products and they send you from one place to the other. It's November now and we still have not been helped after numerous phone calls and emails. We call them 3-4 times every month to correct and nothing happens. They have now suspended my line even though I paid. I would not recommend Telkom to anyone, their service is pathetic. Use them if you looking for endless problems. I no longer want this package and need it cancelled as soon as possible!!!!!!!