SI
Sharon I
1 reviews | Active since Sept 2012
25 Mar 2022, 07:31
Telkom - horrible service
Ticket ref ***2 logged on 22 March 2022. Called closed on 24 March 2022 without any contact or visit. Service was not restored. Had to call to reopen my request. Have been without a landline or Wifi which impacts my studies. Horrible service and experience.
Helpful (0)
Replies (1)0
Replies (1)SI
Sharon I's updateReviewer Update
07 Apr 2022, 16:21I call Telkom daily and track my fault progress which states "in progress" always but nothing is being done. On 07/04/2022 I called Telkom on *** and spoke to 3 consultants @ 15 minutes per call and get cut off. I think their system automatically cuts the call after 15 minutes. So basically I get no help becausing the verification process is so long that the consultant does not have time to help and appraprently, they cannot call a customer back. I have been without a landline and internet since 22 March 2022. I logged 2 more tickets but nobody at Telkom is knocking on my door to restore the services. I am totally appalled by Telkom now. All I need is my landline and wifi services back with the Open Serve people cut in error whilst installing fibre in the area.
SI
Sharon I's update07 Apr 2022, 16:21
Reviewer Update
I call Telkom daily and track my fault progress which states "in progress" always but nothing is being done. On 07/04/2022 I called Telkom on *** and spoke to 3 consultants @ 15 minutes per call and get cut off. I think their system automatically cuts the call after 15 minutes. So basically I get no help becausing the verification process is so long that the consultant does not have time to help and appraprently, they cannot call a customer back. I have been without a landline and internet since 22 March 2022. I logged 2 more tickets but nobody at Telkom is knocking on my door to restore the services. I am totally appalled by Telkom now. All I need is my landline and wifi services back with the Open Serve people cut in error whilst installing fibre in the area.