Telkom horrible service

Good day,

This morning my account was debited again. Yet Telkom said they had fixed the issue.

I have complained that my score rating has been greatly affected. I am therefore not able to reverse this amount as it will keep affecting my credit rating.

Please help. I really don't know what to do or where to further escalated this matter.

Telkom is really frustrating.

The last time, I reversed the amount they were not supposed to debit, I incurred other charges from them of R411. They did not even reimburse me for that.