Telkom horrible service.

I have requested a cancellation from Telkom for fibre installation because they never contacted me after I paid, the order status remained something about my order being in the warehouse for over a week. When I requested a cancellation, they said that they did come to my house and even called me but the number they said they called me with was not even mine! So they clearly weren't even at the right house, that's if they really did come. The lady was at least nice enough to process my cancellation but now it's been 7 days and there still is no communication, no progress or update or refund. Absolutely nothing. Guys, it's extremely ridiculous. I want my money back so that I can move on to a company that values it's customers.