Telkom horrible service

I was contacted by Telkom staff member whom I forgot the name sometime in May and she advised me that due to cable theft Telkom is now switching all land line phones to cordless phones at no cost at all and she took all my details where they will need to hand deliver the phone and she advised that it will take four to six weeks and my current line will stay open until the new cordless phone is received. To date I have not receive the phone and our land line is cut the phone is not working and mind you the full subscription amount for this year has been paid in full. Today I called in and a lady called Zinhle advised that no order was made under my name meaning for whole two months I'm waiting for nothing .I have my parents whom are pensioners who needs to have a phone at all times . she then gave me a number to call(10213) so they can open the line I called and got a very rude and arrogant staff member who told me he does not deal with this issue and said I should call again and choose different option I did that and got hold of a lady called Melo who was just as arrogant and gave me another toll free number to dial because she does not deal with my issue. I called that number and a machine advised that they are now out of their working time. I am so disgusted and need a urgent refund of my subscription fee and a cancellation of this stupid sealing with Telkom cause I can not stand this horrible service.