Telkom - horrible service

7 days after I processing an upgrade with the contact center, I dont have a confirmation of my order, someone changed my physical address and I have to hold 45min to only not be assisted and each time i speak to a new person

I cannot speak to a manager as thats another internal process that needs to be followed

MTN and Vodacom would love to have me back as a customer, kindly let me know if I should accept their deals and tell everyone I know about your poor service.

If I dont get my phone tomorrow latest, forget about my contract