Telkom HORRIBLE SERVICE

I’ve have had the worst experience with Telkom. My line was suspended for a week due to an amount that bounced in my account. I don’t understand how it bounced because when I checked my account, I had sufficient funds for it. When I called in, I was told that the debit date was wrong and when they tried to debit on that day, they didn’t find the amount they wanted.

On the 29 of October R2000 was deducted from my account and I payed R3000 manually on the 1st of November. When I started calling, every consultant told me that I have to wait 12 to 24 hours for my line and my line will be fixed. It was not fixed at all. The collection department is the worst of all because they the one who delayed the process. A consultant by the name of Zama Mkwa**** and his line Manager where the ones who kept on giving me false hope on my line to be fixed in every 5 hours , and it was not fixed. I had to buy a SIM card, router and data for me to connect because I have been offline for far too long and needed to check my emails to check how much work I’ve misses out on which was such an inconvenience to me.

Another line manager by the name of Luthando Ngcobo was very helpful but also couldn’t assist me. I had to send him an email, which he didn’t respond too. The collection department should get someone who knows what they doing.

Overall, my experience has been the worst with Telkom. I can’t wait for this contract to end so I cut all ties with this network. I’d never recommend it to anyone!!!