Telkom horrible service

8:53:03 AM You: Hi, I received an incorrect billing invoice of R980 instead of 374.30

You are currently being assisted by Nompumelelo

8:56:00 AM You: Account number ********** 63: cell number : ********** 524

8:56:02 AMNompumelelo Mon: Thank you for contacting Telkom and thank you for the enquiry, you are chatting to Monica Msomi I am happy to assist you with your query; however we would require you to pass a few security questions. Kindly provide me with the following: 1. Affected Number 2. I.D/passport number 3. Residential / Billing Address 4. The name of the bank which Telkom debits from:

8:59:13 AMNompumelelo Mon: Thank you for the details Sabelo.

8:59:32 AMNompumelelo Mon: Kindly stay on the line for 2-3 minutes while I obtain the necessary information regarding your enquiry.

9:03:10 AMNompumelelo Mon: Thank you for your patience Sabelo, the invoice that you received was already generated the amount that you owe now is R578.51.

9:03:54 AM You: Why 578.51? My monthly fee is 374.30

9:04:24 AMNompumelelo Mon: You had a backout August.

9:04:39 AM You: Huh, what’s that?

9:05:31 AMNompumelelo Mon: Please note that once telkom debit you and finds no money in your account it bounces back and leads to backout.

9:06:00 AMNompumelelo Mon: And you get charged backout fee.

9:06:11 AM You: When did you send an a debit a found no money?

9:06:51 AMNompumelelo Mon: 24 August 2018.

9:07:23 AM You: When is my debit order date? Why did you send it before my debit order date?

9:07:29 AMNompumelelo Mon: Telkom debited on your account on that date.

9:08:20 AM You: Isn’t my debit order date the 25th?

9:08:49 AMNompumelelo Mon: Your debit order date is on the 25th, the 25th last month was on weekend and Telkom does not debit on weekends.

9:09:30 AM You: Then they should debit on the next working day, as agreed in the contract

9:10:44 AM You: Please rectify that or else I’m canceling this contract

9:10:55 AMNompumelelo Mon: I apologies for the inconvience caused Sabelo.

9:12:12 AMNompumelelo Mon: But thats how it is if the debit order date is on weekend Telkom debits day before.

9:13:21 AMNompumelelo Mon: Are you still there?

9:14:24 AM You: Not according to what I agreed to, all I know is, if the debit order date falls on the weekend, my account should be debited on the next working day, I get paid on the 25th, where do you expect me to get month on the 24th?

9:14:55 AM You: Yes Im still here

9:15:17 AMNompumelelo Mon: Unfortunately Sabelo there is nothing I can do to that.

9:15:44 AM You: To what? Billing error?

9:16:24 AMNompumelelo Mon: Debit order dates, Telkom does not debit on weekends.

9:16:55 AMNompumelelo Mon: They debit day before if the debit order dates is on weekend.

9:17:04 AM You: most Service providers do not debit on weekends, it well known

9:17:39 AM You: Only Telkom I guess, is stupid enough to debit before pay day

9:18:37 AM You: And I did not agree to that, I you debit R578.51 I will reverse it and cancel the account.

9:19:40 AMNompumelelo Mon: Please note that if you reverse it you will charged again and before cancelling it you will have to pay.

9:19:56 AM You: The contract I agreed to never said I will be debited before the agreed date, instead they said I will be debited on the next working day

9:20:35 AMNompumelelo Mon: That is not how Telkom debit Sabelo.

9:20:48 AM You: Rubbing, I’d rather pay for something I know than this nonsense

9:20:56 AMNompumelelo Mon: Okay.

9:21:04 AMNompumelelo Mon: Apart from the original enquiry, is there anything else you need assistance with?

9:21:47 AM You: That’s not what I was told, send me the contract and show me the clause that state that you will debit before pay day?

9:22:42 AM You: Who ever came up with that logic is either stupid, or trying to make profit using the consumers