Telkom Horrible Customer Support

I have a Fibreline with telkom. I initially signed up for having my payments done via debit order. My debit order bounced due to some banking issue and I had to pay the fee manually. Now they have the audacity to charge me an additional R200+ rand in addition to my normal payment of R775.

Nowhere was I made aware that the amount would be R200. It's not really just about the money but about principle. These things need to be communicated to customers in advance.

Now I am trying to contact them using the 10210 number provided on my Invoices and their Website. But I am getting an error saying the number does not exist.

It's beyond stupid to not be able to change my payment method via their website. For most other business and services it's a simple toggle.

Their websites take you all over the place to different services except what you need, and the automated help bots are proper ***.

If you are reading this Telkom, you will lose another customer if you don't sort out your ****.