TELKOM -HORRIBLE AND PATHETIC SERVICE

Last year in December I called in at Telkom to report a ****** phone that I had on contact with them. I wasn't even advised that they had to send an ITC number so I can report it at the police station. I had to call TWO more times just so I can get what I originally called for to be done and for the ITC number to be sent to me so I can report it at the station and be able to claim for my phone. Because of travelling for work I couldn't claim for my phone but still continued to pay my monthly installments with Telkom as per contract requirement. I then got the shock of my life when an amount of more than R3000 was deducted from my account by Telkom. I call to enquire about this and I was told that phone calls were made to that amount. I disputed this because I reported the phone with the SIM ****** I was advised they were blocked for which clearly didn't happen. A case was logged in the 26 April and was advised I would receive feedback after 72 hours. I kept having to call to follow up for more than 3 weeks only to be told on the 16 May that the case was closed And when I asked why I was told because it had exceeded its time. This case was closed WITHOUT ANY RESOLVE. I was told either the agent or manager didn't escalate the case to the correct department so a new case has to be opened and was advised Monday 21 I world have feedback. I called on Monday to be told there was no feedback from billing department. Today I have been on the phone since before 10am to be told a manager called Lerato was going to call me back but never did, for another manager called Nonkuleleko to hang the phone on me. Then had to call the 3rd to be told by another manager that the case hadn't been allocated or assigned to anyone as yet on the billing department. This after a week it's still haven't been allocated??? ***? It's been a month of paying for a service I'm not getting because someone didn't and aren't doing what they were supposed to. I have to take time off of MY JOB to keep hounding Telkom and I'm hitting brickwalls and getting no assistance. It's now 23 May and after all those hours on the phone, Still no resolve! I'm due for an upgrade and thought I was going to continue with Telkom but after this HORRIBLE non service, not being correctly and thoroughly advised by its agents has wasted so much of my time and money that I am not getting an upgrade with them and won't advice anyone I know to. I'm sorely disappointed by Telkom and immensely frustrated. Horrible, just horrible!!!