1 reviews | Active since Aug 2016

10 Aug 2016, 19:56

Telkom ********** Service and Poor support.

<p>This is my last resort by trying to get any response and service from Telkom, before I cancel my service with them and move to another service provider all together. I have been struggling since the 2nd of January2016 with my ADSL Line in RandparkRidge. At this point my speed has decreasedfrom +-3.5mbps down to 0.18mbps to completely useless this evening. My line is even unable to load the OpenServe/Telkom Saix speed test website. I have taken up the matter with telkom on Sunday last week, They contacted me on Monday and said that they would have a technichian out by Monday, which to be expected did not happen. I have had the same issues, same conversations, same annoyance and the same non delivery of service about 5 times in a row now within the past 3 months. I would like Telkomto provide me a service at the same cost and same speed at the same price as which is stated in the contract we signed on installation of the line. Very disappointed in Telkoms service delivery, especiallyon a BUSINESS PACKAGE. I am not being remunerated for the business I am losing, nor for the mobile data I have to purchase to have stable connectivity. I am adamant that I will cease ALL BUSINESS with Telkom if my issue is not resolved by the end of this week.</p>

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Replies (1)
's update10 Aug 2016, 19:57
Reviewer Update

My reference number as follows: 233crk070816