Telkom Hopeless Service from *********** Staff

<p>I have been a loyal Telkom subscriber and had always sung praises about the service i had received, I had referred all my friends and family to switch over to Telkom Mobile in which they did.My view has totally changed.I am so upset with the service i have received.Two years ago they had offered me a telkom mix package which i had accepted. The contract had come to its end and i opted to cancel the contract due to the fact that i was misled by staff that did not even understand and know that product. I got a call from a lady who telephonically cancelled my contract only to find out that she had MISTAKENLY cancelled my cell number which was my number before I taken out the telkom mix.Meaning i had ported my existing Cell C number for the Mix contract.I had requested for the contract to be cancelled but my number to be put on prepaid. This has been a huge blow for me as this is a business line, losing me tons of business during the festive period.i had repeatedly called their call centres and they assured me that it would be up and running again within 24hours.it has since been 3 weeks to date. I have been to the branch which says they can only escalate it to the relevant department which is the Recycling Department.Two days ago I had attended a branch in Chatsworth a branch about 35min from my home and i was given a sim and the guy tried to help me and said he will call me once he gets an email for me to insert the sim and i would have my number back.I had spoken to Sandy,Kelo,Thandi on numerous attempts with empty promises.It seems that they trained staff dont know how to solve the problem.I have been to their stores and have called their call centres on numerous occasions.Three Weeks without a business line I think this might be a good case for Legal Wise.I want to be reimbursed for the work that i have lost during the peak periods which amounts to thousands.Telkom has to pay for their mistake and incompetence and the putrid service I have received.i have been patient and I am at wits end now.I have not been given priority on this issue and thier is no sense of urgency to sort my problem.I will be taking Legal advice should my number not be reinstated.</p>