Telkom honestly doesn't care about their Customers, NEVER USE THEM!!!!

I honestly feel like crying for how bad Telkom is and their customer service. Yesterday I recharged with a R5 and R10 airtime because I wanted to activate the Mo'nice 1GB bundle. I then remembered it was R15.10 so went to go and purchase another R5. I tried to activate the bundle and got a sms saying "Insufficient funds for purchase. Current balance is R8.55. Please top up and try again". I called the contact centre and the first agent said I must log a claim and dropped the call, I called again and the second agent said it was because I used my airtime for the Internet, I then explained to him that the information his providing is false due to the fact that I used a 4GB bundle which depleted yesterday afternoon resulting in me switching my mobile data off even instantly. He then he can assure me that if I check after the call then my airtime will show R8.55 and that I must phone tomorrow because the system takes 5hrs to refresh. I checked my balance after the call it showed R19 after sending my wife 2 sms's. Today I called the guy said it shows R16 balance and that I must check and he will call me in 2mins, that was passed 7 and took my ID number also, I then checked and it showed R19 again. Its now 08:45 and no call back, I was calling from after checking my balance all morning up until this moment to speak to agent but they all don't know what is going on then drops the call.

Like I've explained to them, my wife is getting discharged today as she gave birth last week Saturday and the only way to communicate is via WhatsApp as she does not have data, I had to go and lend more money after lending money yesterday already for airtime just so that I could activate the bundle now because clearly Telkom will never be able to help.

I might not put millions into your company but all customers should be treated fairly and to the best of the advisors ability, if they don't want to help or mislead their customers on every call then close your network.......

You guys really messed me over today.....