Telkom Home Wifi

On the 27th of September our home wifi stopped working and it has not been resolved as yet, neither has the matter been escalated to higher management. I have tried contacting the telkom customer care, they keep telling me that they have sent a technician out, its been 5days and over 300 houses are without no wifi and telkom cannot seem to fix the problem. They are not even updating us as to what's going on, even if we loose out so many days on the wifi, they still take out the same amount of money, how is that fair, really disappointed with their services