Telkom home - pathetic customer service

Being a loyal telkom client of many years I am disappointed at their failure to resolve a simple matter of billing us on the correct package and facilitate moving of our line. A request of over a month is still unresolved, Calling 10210/10213 is hopeless as you hold for up to 30mins for a consultant. For a week I'm sent from pillar to post billing passes the buck to sales , sales to IT, who I can't reach. I went in to a store they just connected me back to the same contact centre with no solution. I am annoyed and disappointed at this dismal lack of urgency and carefree attitude. I've never seen in years or is it because clientele is growing?