MH
Matthew H

1 reviews | Active since Sept 2015

03 Oct 2016, 17:44

Telkom Home Line Cancellation

<p>Hi There,</p> <p> </p> <p>I have been trying to cancell my telkom landline for two months with no response from anyone at Telkom.</p> <p>Low and Behold i still get debited the monthly subscription!</p> <p> </p> <p>How is a person suppossed to go about doing this, call the call centre they tell you to email someone, email someone get an automated response saying someone will contact you in 21 Days!</p> <p> </p> <p>Then still no one contacts you??</p>

0
Replies (3)
Telkom
Telkom's reply04 Oct 2016, 08:49
Official

Thank you for making contact with us.

Please be assured that this matter has been escalated to our Retentions Team, please email your affected number to ***.

Your reference number is AI***.

We apologize for any inconvenience caused.

Regards,

Busi

Telkom Social Media Team

***

MH
Matthew H's update10 Oct 2016, 17:43
Reviewer Update

To Whom It May Concern,

I have now emailed ********** with my reference number AI ********** and i have had no response.

I am putting a stop on the Telkom debit order by Friday the 14th should i not have any response.

This is absolutely pathetic service!!!

MH
Matthew H's update15 Nov 2016, 17:30
Reviewer Update

Hi ********** So again no followup response on this query i had!!!

I have done excactly what was asked of me to get my reimbursment my telkom Bill shows the credit but no one responds to me on when this will be in my bank account.

Please can some one come back to me....

I really can not wait for this to all be over and done with