Telkom Home Internet - Uncapped Neverending Nightmare

I need to save my fellow brothers and sisters, PLEASE do not put yourself through the torture of getting home internet through Telkom! The connection is bad and the service is even worse.

My parents have taken a contract with Telkom for internet at home and when signing up as always everyone was helpful and friendly, until the router was installed. Since then we have had trouble connecting. The internet is slow when it actually works and the all together operating is a horrible experience. We went through to a Telkom shop and they advised us to purchase a booster for the router(which we did) and as expected, this did nothing to improve the internet connection. We then called in to the helpline and they say the only thing they can do to assist is check the connection in our area, they did, and they say its fine.

Calling the contact center for help is soul draining, as you will hold so long and then finally get in touch with someone who is unhelpful and basically directs you to a store. Its a nightmare.

PLEASE PLEASE PLEASE do yourself a favor and avoid the agony we are going through. We have finally just given up and decided to just cancel once our contract ends.