Telkom Home fibre

I've been without internet (home fibre) for 2 weeks and calling for technical support on a daily. Always speak to agents and no way to be referred directly to the technical support. I was always told to wait they'll call me. Opted to cancel, guess what, same tactic deployed. I'm still calling daily to follow up on my cancelation and being bounced between agents who are clearly not useful when it comes to any executive decisions. You have to wait for this unreachable individuals that are never prioritizing any case. I'm appalled at the poor service delivery from Telkom, one would swear it's affiliated with Eskom.