Telkom Home Fibre

I have been called everyday regarding an outstanding amount I owe for my home fibre deal. I am told a year later I owe 1 months payment yet telkom debits my account every month.

I then called in to arrange for payment of the outstanding amount. The Consultant I spoke to at customer services told me this will be raised accordingly and will be debited with my next debit order. This didn’t take place. I have been called ever since by DC attorneys regarding this yet, I have already arranged for this with my service provider(Telkom)

There’s no phone etiquette whatsoever from the “attorneys” office. The lady was rather arrogant and obnoxious. How do you call someone and press that they confirm their ID number before even explaining the reason for your call? Is this the kind of afflicted partners your business works with?

Please attend to this matter soonest, The service I have received is extremely unpleasant.