TELKOM HOME FIBER INTERNET FALSE PROMISES

I requested a phone call on the TELKOM site for Home Fiber internet. On 27 June 2022 a TELKOM agent called me an assisted me with an application for Home Fiber internet. That was the end of it. I never heard from TELKOM again. On 13 July 2022 I tried to follow up on the application on the TELKOM site. I could not find my reference number. Instead I then requested another call back. On 14 July 2022, a TELOKM agent did give me a call. I told the agent about my earlier application but she could not do much without the referrence number. I had thought that she could perhaps check my order using my ID number and personal details which they had obtained from me when I app**** the first time. But they could not. The agent instead suggested that she assist me put in another application. We did that. On 15 July 2022, I received another call from a TELKOM agent wanting to help me apply for home fiber internet. I told her that another agent had done so the day before. I asked her if she cannot pick up the order on her system. By this time I had found my reference number. I gave her the reference number for both the applications (26 June and 14 July). She checked and could not find both applications on the systems. I was very disappointed because of the amount of time that I spent on the phone doing the application, the waisted effort, the amount of my personal information that is now floating in cyber space and the fact that I am now missing out on the specials that were running at the time. I would like to know what does TELKOM do with all of that personal information including banking details that is verified by OTP sms, etc. Why is TELOKM wasting our time with all these agents phoning us but then lose our application. Perhaps the specials are not meant for certain type of customers, they are reserved for a preferred group of elite customers. I really would like to get answers to these questions.