Telkom Home ADSL/wifi Escalations

Ive got home adsl and uncapped wifi with Telkom. I've been offline for 3 weeks now, terrible service with technicians not even showing up to work on the fault. My line has been down and I've had no wifi, everytime I call them they just create a new escalation number. Absolutely terrible. ****** still had the nerve to debit me accordingly as if the service was functional. Now I have to phone billing and get them to credit me for a service they have failed to provide/fix. Telkom is the worst I've called every single day and been told the very same thing. I've had to go buy a vodacom wireless router just for internet access at home. Definitely time to cancel and move over to another SP