Telkom holding pool issues and 12 days of constantly calling a call centre

Anybody else having a huge issue getting a telkom line moved to a different ISP. I have been battling for more than 12 days to get the line in the holding pool so my ISP can get my internet up again. During the covid-19 epidemic, one would assume that keeping working people connected to the internet would be a priority? Seems Telkom has a different view on how to stay connected. Such as on the phone with one of their agents that isn't able to assist and rather refers one to a different department, to stay on hold there for another 20 minutes. And best for last, when you request to speak to a supervisor to try and fast track the process, the response is: it will unfortunately not help speaking to a supervisor, as they cannot escalate the incident further than what one of the agents can. What a total an utter let down from such a big organization.