telkom holding me ransom to webafrica

<p>Hello</p> <p> </p> <p>I was so excited to here that my area became illegible for a fiber line earlier this year. I dealt with a Telkom sales agent by the name of Weley Venables and we were in the process of arranging a line. I then realised that Webafrica could install a telkom fiber line at a far more competitive package, </p> <p> </p> <p>on the 14th of April, I had the following dialogue with Wesley Venables. </p> <p>ME: <em><strong>Hello Wesley.</strong></em></p> <p><em><strong> </strong></em><em><strong>I see that web Africa and mweb offer a Telkom fibre line in far more attractive packages.</strong></em></p> <p><em><strong> </strong></em><em><strong>Would you be able to match them?</strong></em></p> <p> </p> <p>Wes Rep****: <em><strong>Good day Nando,</strong></em></p> <p><em><strong> </strong></em><em><strong>I can only help with the packages as given by Telkom.</strong></em></p> <p><em><strong> </strong></em><em><strong>Please let me know if you need any more info? Looking forward to getting you Future Hood ready!</strong></em></p> <p> </p> <p>to which i Rep****: <em><strong>Hello Wesley</strong></em></p> <p><em><strong> </strong></em><em><strong>Im going with webafrica. Main reason is that there is no contract. And i get more data for similar money...</strong></em></p> <p> </p> <p>Wes rep****: <em><strong>To confirm, must I cancel your application then?</strong></em></p> <p> </p> <p><strong></strong>To which i responded: <em><strong>Yes please. cancel</strong></em></p> <p> </p> <p>I then gave Web Africa the go ahead to install a line. Its important to mention that webafrica do a Telkom line in my area. Once the installer fitted the line i then called Webafrica(not telkom) to activate the line and happy days I had internet from the 21st of April. </p> <p> </p> <p>On the 10th of May, telkom billed me for the first time. ( do bear in mind i never took their package)</p> <p>I have since then explained to countless agents that I never signed up with them.</p> <p>I have since recieved bills for June, July and August...</p> <p> </p> <p>On the 11th of June my line (Web africa line) failed as telkom suspended the service I never took from them...</p> <p>Web africa have tried , and I have been disputing this with them since. I always send my email discussion with Wes to no avail. I had a dispute logged which got auto declined, I then find out that web africa have log a new line and they are kept waiting by telkom as to a new instalation date. I get told by telkom that a new dispute has been logged and that they will respond in 3 days by that agent. 10 days later they tell me that a dispute can take 6 weeks. </p> <p> </p> <p>I'm waffeling now so here are the facts as I undestand them...</p> <p> </p> <p>• I am not and never have been a telkom client</p> <p>• I am currently paying for a service from Webafrica that telkom is denying us.</p> <p>• Webafrica cannot install a new line till telkom remove the one the installed incorrectly</p> <p>• Telkom wont remove the line till the dispute is resolved</p> <p>• I cannot speak to an agent who deals with the dispute</p> <p> </p> <p>I cannot bear to phone another impotenet agent at Telkom who can only try sympathise and do nothing.</p> <p>they cant escalate the matter nor but me through to someone who is dealing with the matter.</p> <p> </p> <p>I must just sit and wait....</p> <p> </p> <p> someone please help....</p>