Telkom holding me ransom!

Telkom, what a disgrace! I cancelled my services in May and waited the 30 days notice. I then noticed my services were not cancelled and phoned them only to be told they cancelled my landline! This is after I explained why I am cancelling my fibre line for a new provider. Now they want me to wait another 30 days even after I requested cancellation and said I would pay a penalty to not wait another 30 days even after their mistake. I have sent hour holding to speak to someone and everytime the calls drop! every time! then I chat to online consultant, get an error have way through. I have now tried to explain my situation about 50 times before being cut off or call dropped, never called back! I have been into a Telkom store to try resolve with all my reference numbers but they cant help and just say call the 10210 number and guess what, you cant get through a full conversation, over and over. Worse company ever! I will never do business with them again once I EVENTUALLY get the cancellation done!