DB
Damian B
1 reviews | Active since Jul 2011
20 Sept 2018, 15:09
Telkom holding me hostage and not cancelling my defunct account
I've been trying to cancel my account since the beginning of the year. Nothing ever happens, but you keep charging me, and now my account has been suspended due to arrears (for a service I've not used in months).
I enquire how to cancel, and you tell me to log into my account and cancel (which I did), BUT MY ACCOUNT IS SUSPENDED. HOW DO YOU EXPECT ME TO LOG IN AND CANCEL?!?!
I demand that this service be cancelled and my arrears be cleared, as they were wrongfully app**** for a service that YOU ARE NOT LETTING ME CANCEL. Surely this is *******?!
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Replies (3)0
Replies (3)DB
Damian B's updateReviewer Update
15 Oct 2018, 10:15That is the exact process I followed!!! I would love to try again, but you've revoked my access to the online portal because I'm "in arrears"!
I DM'd you on Twitter months ago, but I will contact you again via Facebook and Twitter.
DB
Damian B's update15 Oct 2018, 10:15
Reviewer Update
That is the exact process I followed!!! I would love to try again, but you've revoked my access to the online portal because I'm "in arrears"!
I DM'd you on Twitter months ago, but I will contact you again via Facebook and Twitter.
DB
Damian B's updateReviewer Update
15 Oct 2018, 14:32I've messaged you on Facebook and on Twitter, please ensure somebody responds, this has become highly urgent.
DB
Damian B's update15 Oct 2018, 14:32
Reviewer Update
I've messaged you on Facebook and on Twitter, please ensure somebody responds, this has become highly urgent.
DB
Damian B's updateReviewer Update
19 Nov 2018, 15:37I'd finally gotten someone from Telkom to try and help me, they promised it would be sorted out by my next bill.
I got my invoice today, over R3000 outstanding for a service I've cancelled ages ago!
I've logged another dispute ( ********** 5), THIS IS EXTREMELY URGENT AS IT'S BLOCKING THE TRANSFER OF TWO PROPERTIES.
I can't believe this is still going on after talking to an agent and being guaranteed that it would be fixed.
It doesn't help that my online portal lists that I have no active Telkom services!
DB
Damian B's update19 Nov 2018, 15:37
Reviewer Update
I'd finally gotten someone from Telkom to try and help me, they promised it would be sorted out by my next bill.
I got my invoice today, over R3000 outstanding for a service I've cancelled ages ago!
I've logged another dispute ( ********** 5), THIS IS EXTREMELY URGENT AS IT'S BLOCKING THE TRANSFER OF TWO PROPERTIES.
I can't believe this is still going on after talking to an agent and being guaranteed that it would be fixed.
It doesn't help that my online portal lists that I have no active Telkom services!