Telkom holding fibre line hostage

I had fibre installed in my home via Vumatel and Telkom to be my ISP. Telkom went and cancelled my tin no instead of activating it. No one could just provide me with a new tin so that we can get my line up and going. I approached Vodacom and within days received my new router and they were ready to activate. We were then told by Vumatel that Telkom needs to release my line. I have made endless calls, no one at telkom can help me. I Have sent Vumatel escalation department emails, no reply. Everyone i speak to keeps telling me that they have sent the request to Vumatel, Vumatel tells me there is no request. I need internet on my property and Telkom is holding me up for almost 2 months now. I need answers and i need this line to be released!! Telkom train your staff, they dont know what is happening there