TELKOM HITS AN ALL TIME LOW WITH CUSTOMER SERVICE

<p>You cannot call into Telkom and speak to an Agent anymore, the option doesn't exist. You can speak to an Agent on an online chat and everything is done Online. There is no Relationship whatsoever. I want to cancell the Telephone Line and keep the DSL Line on my Account open. I tried calling in as this was an option before however, a voice recording stops you dead in your tracks. I then went online and instead of Improving services you must Log on print a Form and send in a Cancellation form via e-mail. Guess what who benefits Telkom because you are making use of there Telephony services or ADSL to be on Line. They are so cute. Speaking to a faceless person actually touches more nerves than you can ever imagine. This is how Telkom improves Customer Service by making it impossible for you to cmmunicate via Phone, you must have a Computer, you must have a Printer and you must be Computer Literate. Telkom you have hit an ALL TIME LOW WITH CUSTOMER SERVICE BUT EXCELLENT MARKETING STRATEGY.</p>