telkom hinders my success

Today I woke up to my wifi being off and I dont know why because as far as I know telkom is up to date and the bill required is only payable on the 3 of October so telkom why have you switched my wifi off because on the first of September I settled you guys according to the sms I recieved on that day and you can't charge me a reconnection fee because you ******ed up and can't manage your accounts if you do call me please let someone call me that knows what they talking about and not respond but as soon as I start pointing out thier inconsistency they avoid responding like they have doing for the past few months now