Telkom Hilcrest Corner SIM SWAP

Telkom Hilcrest Corner

I visited Telkom Express in Hillcrest Corner on Tuesday the 19th of November for a SIM swap. The staff were gathered around chatting while one lady was busy on the phone , so we approached the crowd and greeted everyone with no response in our first two attempts. The lady that assisted me asked for my documents and a payment of R10 for the SIM card which I handed over , but I noticed I did not get a receipt. She gave me the SIM and said that it would be ready in 10 MINUTES. This was around midday.

When I got home (Pietermaritzburg) around 16H30 I tried to call the branch to find out if there was an issue since my number was still not active, on *** but there was no answer after numerous attempts.

On Wednesday the 20th I drpve from Pietermaritzburg to visit the branch again as I suspected that there was a problem, I spoke to the same lady and she said "the system is down" and she cannot do anything at the moment she will action the SIM swap at a later stage, I then asked about the 10 minutes she asked me to wait the previous day and if she had done it then, I then requested a receipt for my payment to check the time of here transaction if any, she said she didn't have it and when I insisted she said she can give me my money back and cancel the SIM swap. I told here that I can't keep coming back to the branch because I was staying in PMB, she said I can go action the SIM else where after she's canceled her order, I agreed and took the money.

Later that day I went to the Pinetown branch for the SIM swap but they said the is a pending order on the SIM and the lady from the Hillcrest branch had not canceled the order, I tried again to call the branch on *** to ask her to cancel the order , but again there was no answer after a several attempts. In Pinetown they asked me to wait because there were issues with the system earlier that day and hope that it would be activated. Still my SIM is inactive

On Thursday the 21st I went to the Edendale Mall branch for assistance, they told me the same story as Pinetown that the SIM swap has not been actioned and they cannot do anything about unless the lady in Hillcrest cancels or activate my SIM, we tried again to call the branch to ask her to either action or cancel the SIM card on ***, and again there was not answer.

It is now Friday the 22nd and my cellphone number is still inactive, I rely on my phone as a business owner for communication and I travel for business so cannot visit the branch everyday.

I tried porting to MTN but they cannot do anything while the SIM swap is pending, now I'm stuck and my number is unavailable.

Please assist I am losing business because of negligence and incompetence. I am currently using the below MTN number, I cannot e

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