Telkom Highway ******* (2Mbps link @ R1000pm)

I have been struggling to understand why I am unable to increase my ADSL bandwidth speed beyond 2Mbps in the Northcliff neighbourhood, despite upgrading my line with Telkom to 10Mbps at a cost R1000 pm. Telkom has confirmed on numerous times that my link speed is indeed configured at 10Mpbs link. <br> <br> I have now cancelled my contract with Telkom and to my surprise, my new ISP is unable to upgrade my link to 10Mbps. My new ISP performed a link speed test on my line with end result of 2Mbps, with a maximum speed of 4Mpbs. What I cannot understand is why Telkom has failed to inform me that upgrading to 10Mbps is not possible in my area, yet have continued to bill me at R1000pm for this useless 10Mbps link. <br> <br> In my personal opinion, I strongly suggest to all Telkom ADSL users to either have your link speeds confirmed with another ISP or move to an ISP who can provide the correct link speeds as required by your needs.