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Ahmad D

1 reviews | Active since Jul 2017

29 Jul 2017, 14:54

Telkom highly ***********

<p>This is my third attempt in less than an hour at writing a bad review about Telkom because of an unstable line.</p> <p>I have been experiencing difficulty with Telkom for over a year. The line has been dropping continuously making internet usage virtually impossible. Having logged over 20 calls and having numerous technicians attempting to resolve the issue, I have only heard excuses as to why the internet was dropping.</p> <p>I have been asked to replace the router, cordless telephones and discontinue usage of the alarm system on the phone line. After doing all of the above, the problem still persists.</p> <p> </p> <p>Is Telkom willing to reimburse me for the router and cordless telephones which clearly were not the issue?</p> <p>I find this to be highly ***********.</p> <p> </p> <p>I require this to be fixed immediately. </p> <p> </p>

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Replies (5)
Telkom
Telkom's reply01 Aug 2017, 08:15
Official

Hi Ahmad

We so sorry for your experience, and thank you for bringing this to our attention. Kindly confirm your affected phone number, ID number and contact details. If you were given a reference number, please send it as well.

Make sure you select "Post a private reply" so that we can be able to view the information we are requesting.

Kind Regards

Tumelo

Best regards,

AD
Ahmad D's update01 Aug 2017, 20:00
Reviewer Update

The number is ***

You can contact me during the day on ***.

I have not kept any of the reference numbers which have been given since they mean nothing to me.

I have paid in excess of R4000 all for nothing. I am very disappointed. Please sent competent technicians and stop wasting my money.

AD
Ahmad D's update01 Aug 2017, 20:02
Reviewer Update

Please have a look at all the faults logged and get back to me on the corrective action.

Telkom
Telkom's reply02 Aug 2017, 09:46
Official

Thank you for responding. Your line is intermittent when I check it. I have done some resets and also changed your port profile to Fast Path. I have also logged ref 51ANK020817 for a technician to further assist.

We will follow up on this ref on your behalf.

Regards

Tumelo

Best regards,

AD
Ahmad D's update02 Aug 2017, 19:33
Reviewer Update

The service has gone from intermittent to no service at all. Please fix this now as I am paying for a service which I am not getting