Telkom hidden costs

On Friday 17 August 2018 I called telkom to move my 40MB fibre line to my new place as i was in the process of moving house. A week later I called again on progress only to find out that my request was in a pending state and has not been put through. I was eventually helped. Fast forward another week and finally my line was transferred and I had internet again.

My bill every month is R1007,77 and i have been paying this on time and my last payment was end of August 2018. I find out my bill for end of September 2018 is a whopping R2623,51 and I have to pay it while Telkom investigates which could take 14 days? I refuse to pay what I don't owe and would like to have this resolved before month end because I have never been in arrears.

I am sorry but this is a problem on Telkom's side and not mine and I do not see why i have to pay consequences. I also do not see how it could take 14 days to troubleshoot.

I only wish to pay what I am supposed to pay. Not sure if its incompetence or if Telkom are trying to ***** from their clients. I've had enough.