Telkom Herm**** Whale Coast billing me for contract not received 9 months +

Hi there

I was forced to rate one star to publish this review though it deserves negative ratings!

Last year July in Herm**** (I live in the Southern Suburbs in Cape Town) while I was a sales rep servicing this area, I went into a Telkom store and was interested in purchasing a contract deal of two Huawei devices for about R349. The store went ahead with the paperwork, then discovered they did not have the stock. I walked out of the store without the phones, not knowing that the store has added this to my existing Telkom account. I was going to be billed for something I did not receive...

Shortly after (still at the time unaware of the Herm**** billing), I got the contract at another store, so this would be a duplication of the Herm**** contract. I was now being billed twice for something.

Over the next few months I have been to various Telkom stores numerous times to try and resolve this issue after being billed exorbitantly. Cases have been opened by staff and not followed up. Staff have left. In the meantime I have been billed and ****** by Telkom over the past 9 months. The contract is still continuing, and I have yet to be reimbursed. Staff looked confused and don't give a damn, only one kind lady in Canal walk really tried.

I even went to the Herm**** store on 12 March 2019 to try and resolve this. It was a four hour drive to and back, not to mention petrol costs. I was faithfully told by staff that the manager was aware and stood by staff member as he punched in info at his PC, hoping this would be the cancellation and reimbur*****t following. Not so. I was STILL billed for March and April!

You cannot imagine the depth of my frustration. Please help me to resolve this. I can't anymore.

Linda Beckett