1 reviews | Active since Jan 2017

31 Jan 2017, 13:38

TELKOM HEMMINGWAYS IS USELESS

<p>I am an existing contract client with Telkom, I took an HP laptop contract for R349×36m the East London hemmingways store had the laptop but could not give it to me bcz it did not have the Microsoft package Telkom promised. Its been almost a week without a word from Sbu the agent I was dealing with. What makes matters worse my deal was approved I am not from EL and when I call the store no responce. Nobody answers calls there, no matter what time of the day youcall. The staff are chicks to employees from other stores who try to rely my messages. TELKOM hemmingways give Telkom a bad name. No customer service, they do not even keep the client informed about anything. </p>

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Replies (3)
Telkom
Telkom's reply01 Feb 2017, 15:47
Official

Good Day

Thank you for making contact with us, Our team will Liaise with the store to provide feedback.

Regards

Telkom Social Media Team

^BD

Best regards,

's update01 Feb 2017, 16:58
Reviewer Update

Good day,

Thank you for the acknowledgment. What is the turn around time for me to get feedback on this?

Regards

Mr S Mateta

Telkom
Telkom's reply02 Feb 2017, 18:25
Official

Good Day

Hope the message finds you well.

This serves as notification that your complaint has been referred to the store management for further assistance.

You are welcome to further correspond with us via Twitter (@HelloTelkom ) alternatively Facebook ( https://www.facebook.com/TelkomZA/)

Regards

Social Media Team

Best regards,