Telkom Hemingways mall store poor customer service

Hi, The customer service of telkom (Hemingways mall branch East London, Eastern Cape) is really terrible . I lost a phone and I have been trying to do a sim swap for almost 2 months. I don't understand why telkom decided to deviate from the normal convential method, of doing a sim swap by calling the customer service line and answering 3 simple security questions. You need to go in store. I guess, they want us to experience their poor customer service first hand. Their systems are always offline, and you are told to come back tomorrow, for you to be told the very same thing again. Their staff members have an attitude and seem very *********** and are not professional at all. They let you queue for hours, while they chit-chat and pretend to be working, when you eventually get to the teller, you get told the network is offline or the are no sim cards available. Information which could've been shared before you queued for nothing. There is also a discrepancy bwtween branches, the Vincent mall branch does not charge customers for sim swap, and the hemingways branch charges a R20 fee. which makes one wonder, maybe the guys are rewarding themselves for doing a good job at offering a very poor customer service.