Telkom - Help me help you

I have been trying to cancel a Telkom ADSL line for over a year now, because from the day it was "installed" it has not been activated. I keep calling in and logging my case, only to get told it has been sent to the credit department for assessment and that I will be called back in 7 to 14 working days. The call back never happens and I kept getting billed for a service which I have never used.

Telkom has now handed me over to their attorneys and ruined my credit rating. Funny how they have enough time on their hands to initiate this process, but no interest in attending to and resolving the initial request that would have prevented this in the first place.

Can someone from Telkom with some level of authority to resolve this please contact me ASAP.