1 reviews | Active since Dec 2016

09 Jan 2017, 17:01

Telkom help me

<p>My concerns are as follow:</p> <p>My account was debited by yourselves, yet the contract was never approved</p> <p>Constant harassment when you clearly had the wrong number</p> <p>Agents driven by pressure to produce sales therefore not thinking of the customer experience</p> <p>Brand damaging behavior for Cell Direct representing Telkom mobile</p> <p>Numerous call made by myself to follow up</p> <p>Loss of time</p> <p>Stress</p> <p>Cancelling my existing Vodacom contract in preparation of my number being ported</p> <p>Loss of benefits associated with cancelling my Vodacom contract</p> <p>Incorrect information given. I was told by numerous agents that it was unlimited Telkom to Telkom calls for 24 months</p> <p>This has been a harrowing experience -I await your reply and hope that you can restore my faith in your company</p> <p> </p>

0
Replies (7)
Telkom
Telkom's reply17 Jan 2017, 07:23
Official

HI clinton-kolbe

We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.

This response serves as confirmation that your query has been received. Please be assured that we have tasked our mobile team to investigate and provide feedback as soon as possible.

Interaction ***

Regards
Keagan
Telkom Social Media Team

Best regards,

Telkom
Telkom's reply17 Jan 2017, 09:48
Official

Hello Clinton,

Please provide us with your ID number or Telkom mobile number in question so that we can further assist with your query.

Best regards
Lindani
Telkom Social Media Team

Best regards,

's update17 Jan 2017, 10:14
Reviewer Update

Pls call me , i am available now

's update17 Jan 2017, 11:20
Reviewer Update

Im still waiting for my phone call

's update19 Jan 2017, 12:36
Reviewer Update

Can someone please call me!!

's update19 Jan 2017, 16:06
Reviewer Update

So i just called telkom thrice and they are unable to transfer me to you....what next

Telkom
Telkom's reply23 Jan 2017, 15:09
Official

Good Day

Hope the message finds you well.

Please refer to your e-mail , we have sent a correspondence with regards to the matter.

Regards

Social Media Team

Best regards,